Exco InTouch is the premier provider of global, secure, and regulatory compliant patient communication solutions to the Biopharmaceutical and Healthcare sectors.

Established in 2004, headquartered in the UK and with 2 offices in North America, Exco InTouch has successfully worked with hundreds of thousands of patients in all phases of clinical and commercial development.

By June 2010, we had supported over 500,000 subjects, in 60+ countries, delivering over 3 Million text messages. Our clients include 16 of the top 20 Pharma sponsors, as well as many other BioPharma and CRO organisations.

Regular customer surveys conducted at study start-up and study closure have resulted in complete satisfaction with our exciting technology. This has been achieved by our attention to detail, careful deployment and controlled growth.

The management team offers over 90 years combined pharmaceutical industry experience spanning most clinical technology software and services, wireless and electronic data capture, process re-engineering and telecommunications, as well as patient recruitment.

We have been profitable since day one and take pride in having a financially sound business that is sustainable through organic growth and not dependent on venture capital funding.

Exco InTouch solutions offer a simple, quick and non-intrusive channel of communication with your patients, team members and stakeholders solving expensive, stressful problems for sponsors, study teams, investigator sites:

• SMS RECRUITMENT - Speed up recruitment, make your recruiting campaigns more effective
• SMS RETENTION & COMPLIANCE - Improve medication and protocol compliance. Motivate patients and reduce lost to follow up or early withdrawal by up to 40%
• ePRO - Three validated solutions to meet various protocol demands and data capture needs
• SMS POST MARKETING STUDIES - Improve medication compliance, gather health economic data

We provide you with a full end-to-end support structure. Our design, development and validation processes are embedded into a rigorous quality management system which has built from the ground up with Healthcare and Biopharmaceutical regulations and work processes in mind.

• We solely provide interactive mobile solutions to the Life Sciences industry which gives clients and partners reassurance that our technology, processes and mapped support structure works in accordance with all the pertinent regulations.
• We do not SPAM the mobile users of our services. All messages are sent directly from our servers to the mobile phone of the intended recipient. Unlike other companies, we do not use 'cheapest route' technology which often sends the message via multiple countries to reduce cost (which not only makes the SMS message transmission impossible to track but also exposes your patient’s mobile phone numbers to malicious spammers and hackers). Please consider this carefully when choosing your service provider.
• Each Exco InTouch solution is designed with the stakeholders in mind. Every employee at Exco InTouch has experience in conducting global clinical trials or patient education programs and has a natural understanding of what it takes for a patient to be able to use this ubiquitous technology.
• Exco InTouch solutions are compliant with the US Federal Communications Commission rulings on transmission of text messages (CANSPAM act) and works according to the Mobile Marketing Association (MMA) code of conduct.  By leading in the areas of regulatory guidance, wireless carrier policies we have developed unparalleled levels of connectivity in the world today.

How can we help your study to succeed?

Let us review your draft study protocol or programme plans, then we’ll provide a quote and a proposal. We can even show you a live demo so you can witness first hand the benefits of Exco InTouch's solutions.

Our delivery process is highly efficient and requires minimal time from our clients from start to study close.

To book a demo, request a quote or speak to an Exco InTouch expert, please contact us.