About Us
Exco InTouch is the premier provider of global, secure, and regulatory compliant SMS solutions to the Biopharmaceutical and Healthcare Industry. Founded in 2004, Exco InTouch is ideally positioned to revolutionise patient recruitment, retention and compliance in clinical trials and marketing programmes. The management team offers over 30 years combined pharmaceutical industry experience spanning wireless and electronic data capture, process re-engineering and recruitment.

What makes us unique?

• We solely provide interactive mobile messaging solutions to the Biopharmaceutical & the Healthcare Industries which gives reassurance that our technology, processes and mapped support structure work in accordance with the pertinent regulations.



• We do not SPAM the mobile users of our services. All messages are sent direct from our servers to the mobile phone. Unlike other companies, we do not use ‘cheapest route’ technology which often routes the message via multiple countries to reduce cost. This not only makes the SMS message transmission impossible to track but also exposes your patients/volunteers mobile phone numbers to malicious spammers. Please consider this when choosing your service provider.



• Each Exco InTouch SMS solution is designed with the stakeholders in mind. Every employee at Exco InTouch has experience in conducting global clinical trials and has a natural understanding of what it takes for a patient to be able to use this technology. Exco InTouch founders have a wealth of experience in Electronic Data Capture, Electronic Diaries and Direct Data Capture solutions.



• With the ability to combine communication through mobile phone, email and website, data can be easily shared and distributed real-time through the organization.
  
  
• Exco InTouch offers the strictest service level agreement with a performance target of 99.9% service availability.



• The Exco InTouch system has been designed with system integration in mind and offers an unexpectedly simple method of integrating with our clients existing database systems.