Gather subject, caregiver or site feeedback using our simple two-way our ePRO SMS solution.

Most protocols and submission claims would be significantly improved if it were possible to gather small amounts of patient self-report data such as medication compliance, Quality of Life (QoL) and simple questionnaires etc.

Our ePRO SMS solution might be the answer. It's low cost, reliable, effective.

We can deliver ePRO SMS in as little as 2-3 weeks. While only requiring 2-3 man days of sponsor effort from start to data-base lock.

If you were thinking of using:

• IVR ePRO then the lack of an alarm functionality for IVR diaries means you may wish to consider implementing Exco text message reminders to ensure calls are made at the appropriate times, or you might want to consider mobile ePRO as as a more convenient and cost-effective solution for subjects, caregivers and sites.Traditional ePRO or PDA diaries then we would welcome the chance of showing you this and our other exciting mobile PRO alternatives as an alternative to expensive and logistically complex technology offerings.
• Paper diaries, we can show you how we can help improve your paper PRO compliance rates or provide simple but more effective ePRO at paper PRO prices.

Gather patient data faster, more accurately, economically and with minimal user training using the subject’s or caregiver’s own mobile phone.

Subjects and caregivers don’t go anywhere without their own mobile phone.

Over 1 trillion text messages get sent every month from 4 billion mobile phone owners around the World. Mobile telephone adoption and usage is growing at phenomenal rates as the phone becomes a life-critical tool.

Today the phone has become as important as the car keys and wallet and is the most pervasive and ubiquitous communication tool in every country.

Our ePRO SMS (eDiary) delivers many benefits:

• This solution allows you to collect useful data where it was previously too expensive or time consuming.
• Most subjects can send simple text messages. This means site training burden is kept to a minimum.
• Low cost - uses the subjects own mobile phone anywhere in the world.
• With rapid execution we can help studies that had medication, compliance or lost to follow up  issues get back on track with typical rates ranging from 85% and 100%
• Regulatory Compliant – the system is validated, available in all languages, has a full audit trail and is compliant with all ePRO regulations, HIPAA and country-specific data privacy requirements
• Improved subject retention and reduced lost to follow rates – by as much 20% to 40% in many therapeutic areas

ePRO SMS is a beautifully simple solution

1. The site visits the secure ePRO SMS portal and enters the subjects mobile phone number.
2. The system creates the protocol perfect SMS messaging campaign to gather data, drive compliance and reduce subject lost to follow up or early withdrawal
3. The subject receives the SMS text message on their phone at the correct time
4. The subject responds to the simple instruction/direction within the SMS message
5. Data is sent to the server triggering the next question, alerts, reminders or work-flows and is available for blinded review by the site staff

It's as simple as that.

We would be delighted to demonstrate this on your own mobile phone, answer any questions and discuss your protocol objectives. Simply contact us.

How can we help your study to succeed?

Let us review your draft protocol, then we’ll provide a quote and a proposal. We can even show you a live demo so you can witness first hand the benefits of Exco InTouch's solutions.

To book a demo, request a quote or speak to an Exco InTouch expert, please use the "I like what I see" form at the top of this page and we will contact you shortly.