ePRO SMS

ePRO SMS - collect PRO data directly using our simple two-way SMS text messaging solution, ideal for simple, short eDiaries.

Most safety and labelling submission claims would be significantly improved if it were possible to gather small amounts of patient self-report data such as medication compliance, Quality of Life (QoL) information and simple questionnaires results.

Our ePRO SMS solution is the answer. It's low cost, reliable and effective.

We can deliver ePRO SMS in as little as 2-3 weeks with minimal sponsor effort from start to data-base lock.

Who is it for?

ePRO SMS is designed for use in early and late phase clinical trials where the regular collection of a few simple textual and / or numerical responses to diary questions is required.

ePRO SMS gathers patient data faster, more accurately, economically and with minimal user training by using the subjects' or caregivers' own cell phone. ePRO SMS overcomes the inherent issues of using:

• IVR ePRO - the lack of an alarm functionality for standard IVR diaries means you may wish to consider implementing Exco InTouch text message reminders to ensure calls are made at the appropriate times.
• PDA diaries - ePRO SMS can be deployed quickly and effectively as an alternative to expensive and logistically complex technology offerings such as handheld PDA diary devices.
• Paper diaries - we can show you how we can help improve your paper PRO compliance rates or provide simple but more effective ePRO at equivalent of lower than paper PRO costs.

The Benefits

People generally don’t go anywhere without their cell phone and over 1 trillion text messages are sent every month from 5 billion mobile phone owners around the world. Mobile telephony adoption and usage is growing at phenomenal rates as the phone is a critical tool in everyday life.

Today the phone has become as important as the car keys and wallet and is the most pervasive and ubiquitous communication tool in every country.

Our ePRO SMS (eDiary) delivers many benefits:

• This solution allows you to collect PRO data where it was previously too expensive, time consuming or logistically complex.
• All patients can send simple text messages. This means site training is kept to an absolute minimum.
• Lowest cost - uses the patients' own mobile phone anywhere in the world.
• With rapid execution we can help studies that have medication, retention or lost to follow up  issues get back on track with typical compliance rates ranging from 85% and 100%.
• Regulatory Compliant – the system is validated, available in all languages, has a full audit trail and is designed to be compliant with all current regulations (including FDA 21 CFR Part 11), HIPAA and country-specific data privacy requirements.
• Improved patient retention and reduced lost to follow rates – by as much 20% to 40% in many therapeutic areas.

How it works

ePRO SMS is a beautifully simple solution:

1. The investigator site visits the secure ePRO SMS portal and enters the patients' mobile phone number.
2. The system creates the protocol perfect SMS messaging campaign to gather PRO data, drive compliance, and reduce subject lost to follow up or early withdrawal.
3. The subject receives the SMS text message on their phone at the correct time.
4. The subject responds to the simple instruction/direction within the SMS message.
5. Data is sent to the server triggering the next question, alerts, reminders or work-flows and is available for real-time review by the site staff and study team.

It is as simple as that.

We would be delighted to demonstrate this on your own mobile phone, answer any questions and discuss your protocol objectives. Simply contact us.

What next?

How can we help your study to succeed?

Please select one of our ePRO solutions (eprosms, eprocell or eproapp) to see which best suits your needs.

When you feel you have all the information you need then we are always happy to discuss your study design and provide our recommendations. We can even show you a live demonstration so you can witness first hand the benefits of Exco InTouch ePRO solutions.

To book a demonstration, request a proposal or to speak to an Exco InTouch expert, please use the "I like what I see" form on the right of this page and we will contact you shortly.