The big question on any managers mind when introducing new technology is "How can my processes drive the technology instead of the technology driving my processes?". There is always a risk that, when introducing new technology, that some processes are duplicated to help in its introduction. This has commonly been seen in the extract and load model, where data from one system is exported, reformatted and loaded into the new system for processing. Although this can be a necessity (eg. Lab data loaded from disparate systems), the alternative process based solution - creating a standard that must be adhered to by all stakeholders - can be a very inflexible working model.

Exco InTouch Ltd, the leading mobile solution provider for the Pharmaceutical Industry today announced the opening of a facility in Irvine, California to support its ever increasing US customer base. This new office also acknowledges the importance of the US market and Exco InTouch's commitment to providing local operational and commercial support to its BioPharma clients and partners.

Exco InTouch, the leading mobile solution provider for the pharmaceutical industry, announces that former ClinPhone Senior VP of sales and marketing, Patrick Hughes, is working with the company to consult on US business strategy. Following the opening of the company’s new US headquarters in Irvine, California, Patrick will be working with Exco InTouch to drive commercial growth, increase the North American customer base and introduce the full suite of solutions to the US market.

Exco InTouch Co-Founder Tim Davis and Executive Director Patrick Hughes are interviewed by ClinPage...

Simplicity is precious. Its absence is irksome. We spent the past week (unsuccessfully) troubleshooting one Microsoft networking glitch. Microsoft engineers are trained to camouflage their messes as simplicity.

(29 February, 2008) Exco InTouch has introduced REACT™, providing secure mobile communication for healthcare and biopharmaceutical applications. REACT™ is designed to improve subject recruitment, retention and compliance during clinical trials and pharmaceutical marketing studies, from delivering reminder services to patients to non-intrusive methods of promoting investigator relationships. REACT™ has revolutionised clinical trial communication, using Short Message Service (SMS) to send scheduled, action-driven text messages directly to the mobile phone user, enhancing volunteer relationship management.