Products
REACT™ provides the Healthcare & BioPharmaceutical Industries with a secure platform on which to launch mobile solutions. Whether you are considering a compliance based reminder service to patients or you are looking for a non-intrusive means to facilitate investigator relationships. REACT™ is designed to help drive your successful mobile application campaigns.

REACT™ brings clinical trial communication to life. Using today’s most popular non-voice service for mobile phones – Short Message Service (SMS) or ‘Texting’. REACT™ sends scheduled, action driven text messages direct to the mobile user.

Co-developed with Industry backing, beneficial features of REACT™ include:

• Simple Set-up
  
• Rapid import of contact management data into REACT™
  
• Link your Patients to Investigators or Investigators to appropriate trial and field based staff to provide seamless communication paths
  
• Generate your interactive communication network between each stakeholder for multiple clinical trials
  
• Transmit traceable SMS messages all over the world to the relevant personnel
  
• Use pre-defined messages or create custom text
  
• Select from approved, validated, local language translations
  
• Insert multiple variables such as Name, etc for personalized messages
• Messages are delivered according to the local time zone of the end user
  
• Define 'Spam Stoppers' and user restrictions as appropriate
  
• Send to one user or many
  
• Define specific schedules for each message
  
• Seamless integration with email and total reporting facilities available
  
• Full role & rights based access to ensure that the right people do the right things at the right time.
  
• Seamlessly integrates with both electronic and paper based clinical trial workflow processes
  
• Secure, 256-bit encryption of Mobile User data

REACT™ is available as a hosted service or as an enterprise solution installed within your corporate network.

Services
Exco InTouch provides dedicated services to compliment our technology. These include

• Customized Mobile services. REACT™ comes with standard modules that allow you to perform the majority of mobile based services directly from your facility. Should you require customized mobile services specific to your requirements. This can be delivered this as an integrated part of REACT™, integrated into your existing systems or delivered as a custom-made application.
  
  
• Training. Our training is focused on clinical trial & healthcare processes and applies terminology recognized by your staff.
  
  
• Consultant services. Exco InTouch offers a variety of consultancy services to assist you in a successful introduction of REACT™ into your IT environment and/or your existing business processes.
  
  
• Helpdesk. REACT™ is an easy to use solution but to ensure that all issues are resolved in a timely manner we offer 3 levels of helpdesk support - bronze, silver & gold. This is structured according to issue volume and whether email or telephone support is required.
  
  
• Regulatory Compliance. Exco InTouch follows a standard quality management process to provide the highest quality solution to its clients. Data is stored in a secure database and we comply with the EU data privacy act and applicable industry legislation.