Exco InTouch is the leading provider of patient management solutions using mobile technologies for use in clinical studies and healthcare programs.

Exco InTouch solutions capitalize upon global cell phone and internet usage to enhance patient recruitment, improve patient retention and compliance, and to facilitate engagement with patients and consumers.

The Problem

The statistics show that 80% of clinical trials fail to meet their recruitment targets. Slow recruitment (and poor patient retention) is the major reason for the early termination of clinical trials.

Studies now require increasing numbers of patients to satisfy regulatory, scientific and marketing requirements and the cost of ineffectual campaigns can be significant, causing expensive delays in regulatory approval and market launch.

Enhancing recruitment for clinical trials allows sponsor companies to reduce time to database lock and ultimately to bring new drugs to market faster.

Our Solution

Finding good quality patients and volunteers for clinical trials is a continuing challenge. Exco InTouch Recruitment solutions help you find the patients or volunteers, get them to respond quickly, pre-screen them; and direct the right ones into your study - cheaper and faster than you are able to now. 

To date, our recruitment services have been used by Phase 1 Clinics, Contract Research Organizations, Patient Recruitment and Retention Agencies and Pharmaceutical Companies with huge success.

• Combining SMS text messaging with traditional marketing media such as radio, poster and newsprint advertising, Exco InTouch can provide reach-out with tailored information to both existing contacts and new study volunteers.
• Mobile technology can either be incorporated into your existing call centre infrastructure or configured to provide an automated pre-screening facility for your sites.
• SMS text messaging provides a new communication channel through which to target and engage patients and deliver timely reminders regarding screening appointments and trial prerequisites such as abstaining from alcohol or returning a sample.
• Good quality people are extremely hard to find! So make it easier by sending messages to aid retention and 'VRM' - Volunteer Relationship Management.

The Benefits

• Our simple and cost effective solution reduces recruitment timelines by significantly improving candidate response rates and First Office Visit rates.
• Simple to set up and maintain across multiple countries and languages.
• Sites and countries can easily be added / removed from the system when required by the study.
• Reporting on the volume of respondents and the efficacy of different advertising media.
• Increases the number of eligible patients and reduces the cost of screen failures.
• Provides rapid candidate responses.
• Increases response rates over traditional patient recruitment methods by 20-30%.

What Next?

How can we help your study to succeed?

Please select either InTouch Recruit or InTouch Volunteer above to see which best suits your needs.

When you feel that you have all the information you need then we are always happy to discuss your campaign design and provide our recommendations. We can even show you a live demonstration so you can witness first hand the benefits of Exco InTouch recruitment solutions.

To book a demonstration, request a proposal or to speak to an Exco InTouch expert, please use the "I like what I see" form on the right of this page and we will contact you shortly.