NO, we at Exco InTouch are not a patient recruitment agency; we provide solutions which aid the patient recruitment process. Our solutions have the ability to interface with your own patient databases or to work alongside traditional recruitment programs resulting in a timely and powerful communication route for the potential participant.

To ensure compliance and to maintain patient engagement with your study, Exco InTouch systems send SMS text reminders to your patients’ cell phones (there is also the option to send e-mail reminders to patients’ e-mail accounts) to remind them to attend the site. These reminders are automatically scheduled and are sent in local time and language.

At Exco InTouch we believe in using the best channels available to ensure that your study messages are readily available to your potential patient audience, therefore we adopt a flexible approach to who we work with for traditional advertising and promotion. We have now worked with the majority of top recruitment agencies and CROs in Recruitment, Retention, Compliance and ePRO.

Exco InTouch recruitment solutions have been successfully deployed for use by both sponsor and patient recruitment organisations. An example of our success is our ongoing work with MDS Pharma Services, where patient outreach via mobile phone resulted in response rates of 60%, which in turn leads to a 20% reduction in Lost to follow up and early patient withdrawal.