Retention and Compliance

Exco InTouch is the leading provider of patient management solutions using mobile technologies for use in clinical studies and healthcare programs.

Exco InTouch solutions capitalize upon global cell phone and internet usage to enhance patient recruitment, improve patient retention and compliance, and to facilitate engagement with patients and consumers.

The Problem

For the majority of patients participating in a clinical trial, it is never their intention to be wilfully non-compliant - life just gets in the way!

The statistics are concerning, Patient disengagement in clinical studies results in 30% drop out rates and 50% of drug regimens not being followed. This has an enormous impact on cost, timelines, resources and data quality.

Our Solution

Exco InTouch Retention and Compliance solutions engage with your patients through customized communication to reduce early withdrawals and lost to follow up rates and improve your overall data quality.

Our patent pending methods of providing regulatory compliant messaging services enable the delivery of SMS Text messages which have been specifically designed to engage with and encourage patients to comply with the requirements of their trial. Message content is tailored to therapy area, trial design and the type of patient communication. Examples include:

• Appointment reminders.
• Medication dosing reminders.
• Long term follow up communication.
• Motivational messaging to improve therapy adherence, health & wellness.
• Educational messages to aid condition management.
• Improved management of complex drug regimens.
• Direct data capture from patients.
• Study conduct reminders for fasting procedures, diary alerts and drug accountability.

The Benefits

InTouch Clinical is a beautifully simple and highly effective solution:

• Simple cost effective measure to engage patients and improve retention and compliance.
• Site staff benefit from pre-populated visit schedules and automated patient communication, reducing their workload.
• Helps patients to manage their disease and improve health.
• Significantly reduces the cost of non-compliance, early withdrawal and lost to follow up.
• Reduces the cost and burden of patient communication and long term follow up.

Customer Support

Exco InTouch prides itself in providing the right solution for your study and patient population. This extends to the provision of support to all stakeholders in the study and we will ensure that all users receive the optimal level of support throughout the trial. Exco InTouch solutions are based upon the automated interaction between sites, patients and the study protocol so support queries are minimal. However, all requests that require personal contact are handled by subject matter experts according to agreed service levels and resolution urgency. Exco InTouch support is provided no matter what the geographic location of stakeholders involved in the study.

What Next?

How can we help your study to succeed?

Please review our InTouch Clinical solution above to see how this best suits your needs.

When you feel you have all the information you need then we are always happy to discuss your study design and provide our recommendations. We can even show you a live demonstration so you can witness first hand the benefits of the Exco InTouch retention and compliance solution.

Kick off only takes two hours and we do most of the work. We will train and provide eLearning, allowing you rest easier because the subject and site compliance is not left to chance.

To book a demonstration, request a proposal or to speak to an Exco InTouch expert, please use the "I like what I see" form on the right of this page and we will contact you shortly.